At VANON, our goal is to make your shopping experience simple, transparent, and reliable.
SHIPPING TO THE UNITED STATES
We currently offer Free Standard Shipping on eligible orders shipped to the United States.
Orders may be fulfilled by VANON or by trusted third-party fulfillment partners. Depending on product availability, some orders may ship from fulfillment locations outside the United States.
ORDER PROCESSING AND SHIPPING
Orders require processing before they are handed over to the shipping carrier.
When an estimated shipping or delivery timeframe is displayed on the product page or at checkout, that estimate will be the most current estimate available for your order.
If no specific shipment timeframe is displayed, we expect to ship your order within 30 days of receiving it.
Please note that shipment time and delivery time are not the same. Delivery begins after the order has been handed over to the carrier.
TRACKING
When tracking is available, tracking information will be sent to the email address associated with your order.
Tracking information may take some time to become active after your shipment confirmation is sent.
DELAYS
Occasional delays may occur due to carrier operations, customs processing, severe weather, holidays, high order volume, or circumstances outside our direct control.
If we are unable to ship your order within the timeframe originally stated, or within 30 days when no timeframe was stated, we will provide updated information and, when required, give you the option to accept the delay or cancel the unshipped order for a full refund.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, contact us as soon as possible at:
suportevanon@gmail.com
We will make reasonable efforts to correct the information before fulfillment begins.
Once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.
LOST, DAMAGED, OR INCORRECT ORDERS
If your order arrives damaged, contains the wrong item, or appears to have been lost in transit, please contact us at:
suportevanon@gmail.com
Please include your order number and, when applicable, photographs or other information showing the issue.
After reviewing the situation, VANON may provide a replacement, refund, or another appropriate resolution.
CUSTOMS, DUTIES, AND IMPORT FEES
Some products may be fulfilled internationally.
Depending on the shipping origin, destination, carrier, and applicable laws, customs duties, taxes, or other import-related charges may apply.
When duties or taxes are collected at checkout, they will be displayed before you complete your purchase.
If they are not collected at checkout, additional charges may be assessed by the applicable carrier or government authority where permitted by law.
CONTACT
For questions about shipping, please contact:
suportevanon@gmail.com
