Política de reembolso

At VANON, we want you to feel confident when shopping with us.

30-DAY RETURN REQUEST PERIOD

You may request a return within 30 days of receiving your order.

For a standard return, the item must be unused, in the same condition in which it was received, and, when applicable, in its original packaging.

To request a return, contact:

suportevanon@gmail.com

USED OR SINGLE-USE PRODUCTS

Certain VANON products are designed for personal or single use.

Once a single-use product, including an ink-based keepsake product, has been used, it is not eligible for a discretionary return simply because the customer changed their mind.

This limitation does not apply when the product arrived defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at:

suportevanon@gmail.com

Please provide:

• Your order number
• A description of the issue
• Photos or video when reasonably necessary to show the problem

After reviewing the request, VANON may offer a replacement, refund, or another appropriate resolution.

STARTING A RETURN

Before sending any product back, please contact us for return instructions.

Products returned without prior authorization may not be accepted.

RETURN SHIPPING

If the return is due to a defective, damaged, or incorrect product, VANON will determine the appropriate return or replacement process and will not require the customer to bear reasonable return shipping costs where VANON is responsible for the issue.

For discretionary returns involving a non-defective product, return shipping costs may be the customer's responsibility unless otherwise stated.

REFUNDS

Once an approved return has been received and reviewed, we will notify you of the refund status.

Approved refunds will be issued to the original payment method.

After we issue the refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at:

suportevanon@gmail.com

We will make reasonable efforts to cancel the order before fulfillment begins.

We cannot guarantee cancellation after the order has entered fulfillment or has already shipped.

ORDERS THAT CANNOT BE FULFILLED

If VANON is unable to fulfill an order, we may cancel the affected order and issue a full refund for the unfulfilled merchandise.

CONTACT

For returns, refunds, or order issues:

suportevanon@gmail.com